On this page:
Please read them carefully as they set out our respective rights and obligations. In these Terms and Conditions references to "you" and "your" include the student and the parent/guardian making the booking.
By making a booking, the parent/guardian agrees that they:
a) A booking is confirmed by us when:
- you complete the booking form;
- you pay a non-refundable deposit ("Deposit") of £100 for residential courses (or full payment if you are booking within 6 weeks of the start date of your chosen course); and
- we issue you a booking confirmation, which will include price details.
Failure to complete this process will result in cancellation of your booking.
b) We have absolute discretion to refuse a booking and return your Deposit to you. A contract exists once we have issued you with a booking confirmation.
c) The balance of fees (including any additional charges) is due 6 weeks before the start of course ("Final Payment").
We do our best to make sure that all the information and prices both on our website and in any publicity material are correct. Very rarely changes and errors occur which we reserve the right to correct.
If We Change or Cancel Your Course
a) If in exceptional circumstances we are required to cancel we will give you a full refund. If your course is cancelled because there are insufficient participants to run the course, we may try to (subject to availability) offer you a place on an alternative course. We regret we cannot pay you for resultant expenses or losses arising from any change or cancellation.
b) Very rarely, we may be forced by "Force Majeure" (please see clause 10) to change or curtail your course after it has started. In this case, no compensation or additional costs or expenses will be paid.
If You Change or Cancel Your Course
c) If you have to cancel your booking, you must notify us as soon as possible in writing.
d) Since we incur costs in cancelling your course, the following cancellation charges apply:
a) It is your responsibility to check and fulfil the visa, health and immigration requirements. It is also your responsibility to ensure that you have a valid passport, travel documents and/or visa. See www.gov.uk/check-uk-visa and/or contact the relevant Embassy/Consulate in your country.
b) You are responsible for making yourself aware of Foreign, Commonwealth & Development Office (FCDO) advice in regard to the safety of the United Kingdom and to make your decisions accordingly. Advice from the FCDO to avoid or leave the United Kingdom may constitute Force Majeure (see clause 10).
This is not included. We recommend you take out your own insurance cover in your home country before departure.
a) We will do our utmost to cater for any special requirements you may have. These will be discussed before we confirm your booking. We may cancel your booking if you do not give us full details of any medical conditions before you arrive.
b) We accept students on our courses on the assumption that they are in good health.
c) Our nurses/appointed First Aiders will administer common, nonprescribed medicine such as paracetamol and throat lozenges as necessary, unless you advise us that we should not do so.
d) In case of medical emergency, you will be taken to the nearest Accident and Emergency department.
e) In case of illness or injury we will follow the advice of the attending medical consultant/surgeon unless advised otherwise in advance by you.
Any special requests must be made to us at the time of booking e.g. dietary requirements, room requests. Whilst we will make every effort to arrange your reasonable special requests, we cannot guarantee they will be fulfilled. Failure to meet any special request will not be a breach of contract.
a) You are responsible for any damage you may cause and will have to pay the full cost of replacement or repair.
c) If you have booked via our ETO/Representative, their Terms of Contract may apply to you, but these Terms will always take precedence.
d) All sports/activities/excursions are undertaken at your own risk. We do not accept liability for accidents or injuries except where our staff have been found to be negligent. If you do not wish to participate in any particular activity or excursion, please advise us at time of booking.
e) We will confiscate any unsuitable items found on you.
f) We reserve the right to move you to a different course or centre should we consider it to be in your best interests.
g) In exceptional circumstances, in order to place students at their correct level, maximum class sizes may be exceeded. At our discretion we may also accept students who are marginally older or younger than our stated age ranges.
h) We reserve the right to take any fair and reasonable action we think appropriate should a situation arise not covered by these Terms.
You acknowledge that we and/or suppliers providing elements of the course or excursions will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. Whilst we hope to run the courses as promoted we reserve the right to amend the programme in response to any changes due to Covid-19 government guidelines. Please see our Covid-19 policy.
We will not be liable or pay you compensation if our contractual obligations to you are affected by "Force Majeure". Force Majeure means any event beyond our or our supplier's control, the consequences of which could not have been avoided even if all reasonable measures had been taken. These circumstances include but are not limited to: warfare and acts of terrorism (and threat thereof); civil strife, epidemic, pandemic (including the ongoing effects of Covid-19) or any significant risks to human health such as the outbreak of serious disease at the course destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to or remain at the course destination, the act of any government or other national or local authority, industrial dispute, labour strikes, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or our supplier's control.
Any problem or complaint should be brought to the attention of the Course Director immediately so that a satisfactory resolution can be found. If your complaint is not resolved within 48 hours, please contact the Head Office Team.
a) Subject to the remainder of this clause 12, we have a duty to select the suppliers of the services making up your course with reasonable skill and care.
b) We have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused.
c) Providing we complied with our duty at 12a) we will have no liability to you for anything that happens during the services, or any acts or omissions of the supplier, its employees or agents.
d) If you return home early, no refunds will be payable.
e) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
f) The amount of compensation we may have to pay you if we are found liable under this clause is limited to:
g) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with clause 11 and our complaints procedure.
h) Where any payment is made to you, you must also assign to us or our insurers any rights you may have to pursue any third party and must provide us and our insurers with all assistance we may reasonably require.
i) We cannot accept any liability for any damage, loss or expense or other sum(s) of any description which: (a) on the basis of the information you have given to us, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business.
j) We will not accept responsibility for services which do not form part of our agreement or where they are not advertised by us.
All our course participants are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. All course participants are required to abide by the terms of our Rules of Conduct, which you signed at time of booking.
Some services are provided by independent suppliers, who provide these services in accordance with their own terms and conditions. These terms and conditions will form part of your contract and may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us.
These Terms and Conditions are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction over any dispute, claim or other matter which may arise between us.
These Terms are to be read in conjunction with our Privacy Notice for Students and their Parents.
The safety and well-being of our students is our primary concern. Students who break British law, do not obey the course rules, who repeatedly misbehave, do not follow the instructions of the course staff or otherwise disrupt or adversely affect the smooth running of the course will be asked to leave the course immediately at their own expense and without refund of fees.